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Service Advisor

A CarDash Service Advisor is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs with partner service centers, develop work estimates, deliver invoices, plan and manage and document administrative work flow. You will be responsible for all customer communications and you'll be the point of continuity for the car owner. The purpose of this role is to maximize customer satisfaction and individual sales.

For requests that are outside of the scope of our normal operations, the service coordinator would need to engage in independent research to come up with a reasonable price for our customer and document the process. This would include things like dings and dents, windshield replacement, window tinting, scratch repair, wheels and rims, exhaust systems—anything car-related.

Compensation: $30-$40/hr depending on experience and qualifications'

Customer communication

  • Conducts all communications with the customer
  • Addresses customer needs through CarDash services
  • Generates estimates for customer approval
  • Send invoices to customers
  • Follow up on invoices when overdue (Reminder sent ever day starting on the third day after service)

Internal communication

  • Filters service center information to help customers make appropriate decisions
  • Receives operational information from service centers and communicates to dispatcher

Service support

  • Orders parts
  • Ensures services are broken into appropriate number of days

Qualifications

  • Customer service experience required
  • Excellent written and verbal skills
  • Must have some level of automotive experience, interest, and knowledge
  • Supervisory experience preferred
  • Service department administration experience preferred
  • Associates Degree, Technical School Degree, or Bachelor’s Degree preferred
  • ASE certification preferred
  • Prior experience with service scheduling programs and diagnostic programs preferred
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete CarDash employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
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