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Service Advisor

A CarDash Service Advisor is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs with partner service centers, develop work estimates, deliver invoices, plan and manage and document administrative work flow.

For requests that are outside of the scope of our normal operations, the service coordinator would need to engage in independent research to come up with a reasonable price for our customer and document the process. This would include things like dings and dents, windshield replacement, window tinting, scratch repair, wheels and rims, exhaust systems—anything car-related.

Compensation: $30-$40/hr depending on experience and qualifications

Primary Responsibilities

  • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
  • Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
  • Assure that all CarDash estimates and invoices are created and prepared for customers
  • Ensure parts are available for scheduled work
  • Hold vendors accountable for quality and adherence to schedule for outside work
  • Provide customer service, ensuring / assuring customers are satisfied and will return for additional business.
  • Maintain shop productivity by optimizing the work plan
  • Other projects and tasks as assigned by supervisor

 

Qualifications

  • Customer service experience required
  • Excellent written and verbal skills
  • Must have some level of automotive experience, interest, and knowledge
  • Supervisory experience preferred
  • Service department administration experience preferred
  • Associates Degree, Technical School Degree, or Bachelor’s Degree preferred
  • ASE certification preferred
  • Prior experience with service scheduling programs and diagnostic programs preferred
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete CarDash employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

 

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